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Emoji CHARADES fAQ
Can I play by myself?
Our game requires the use of 2 devices in order to play, and is a designed for a minimum of 2 players. This is so that 1 player gets to see the secret phrase, but no one else does.

For the best experience, we recommend playing with groups of 4 or more people!

The game won't work, what do I do?
Sorry to hear you're having issues! Here a couple things to keep in mind:

1) Emoji Charades requires an internet connection! Make sure you have cell data on or are connected to a Wifi network. Make sure you're not on Airplane mode. If you're in a place with poor cell reception, you may have to try again in another location.

2) To play Emoji Charades, you need 1 iOS/Android device as well as 1 of the following devices: an Apple TV, a Mac computer, another iOS/Android device, a Chromecast, or a Comcast Xfinity Box
The game has black bars around it when I use Airplay. How do I fix it?
This one's easy! Simply send the app into the background on the iPhone by pressing the Home button, and then open it again.
The game won't work, what do I do?
Sorry to hear you're having issues! Here a couple things to keep in mind:

1) Emoji Charades requires an internet connection! Make sure you have cell data on or are connected to a Wifi network. Make sure you're not on Airplane mode. If you're in a place with poor cell reception, you may have to try again in another location.

2) To play Emoji Charades, you need 1 iOS/Android device as well as 1 of the following devices: an Apple TV, a Mac computer, another iOS/Android device, a Chromecast, or a Comcast Xfinity Box.
How do I connect two devices?
To connect the game to another device, you will need to FIRST download and open Emoji Charades on your iOS or Android device. Make sure your device is connected to the internet, either through Wi-fi or cell data.

Then you can do one of the following things:

1) Connect to another Apple TV, Mac computer, iOS/Android device, or Comcast Xfinity Box that has Emoji Charades downloaded and open.

2) Connect to an Apple TV via Airplay.

3) Connect to a Chromecast or some Chromecast-enabled Smart TVs.

Make sure the 2 devices you're trying to connect are both connected to the internet!

NOTE: Our game does not support Chromecast on Android devices.
How do I connect the game to another phone or tablet?
1) Make sure Emoji Charades is downloaded and open on both phones/tablets. Make sure both devices are connected to the internet.

2) On Device 1, go to the Device Menu and tap the teal button that says "PHONE/TABLET." A 5-letter code should appear inside the white cloud.

3) On Device 2, go to the Device Menu and tap the purple button that says "ALREADY GOT THE CODE?" When the keyboard appears, enter the 5-letter code from Device 1 and press the checkmark.
How do I connect the game to a TV or Computer?
NOTE: Our game does support Mac computers but does not yet support Windows computers.

First: Download and open Emoji Charades on your iOS/Android device.

Then:
1) To connect to APPLE TV, MAC COMPUTER, or COMCAST XFINITY BOX: Download Emoji Charades from the appropriate App Store and open it on your TV device. A 5-letter code should appear inside a white cloud. On your iOS/Android device, tap the purple button that says "ALREADY GOT THE CODE?" and enter the 5-letter code.

2) To connect to AIRPLAY: From the Device Menu, tap the button that says "AIRPLAY." Follow the instructions in the video that appears.

3) To connect to CHROMECAST: From the Device Menu, tap the button that says "CHROMECAST."Make sure your iOS/Android device and your Chromecast are on the same Wi-fi network. There should be a button with the name of your Chromecast. Tapping it will connect the game to your Chromecast.NOTE: Our game does not support Chromecast on Android devices.

4) To connect to a SMART TV: Only certain Smart TV's are compatible with Emoji Charades. If yours is compatible, following the Chromecast instructions should work. If those instructions do not work, your Smart TV is not compatible.
How do I connect the game through Airplay?
First: Download and open Emoji Charades on your iOS/Android device.Then:1) From the Device Menu, tap the button that says "AIRPLAY."3) Follow the instructions that appear in order to connect through Airplay!
How do I connect the game to a Chromecast?
NOTE: Our game does not support Chromecast on Android devices.

First: Download and open Emoji Charades on your iOS device.
Then:

1) Make sure your iOS device and your Chromecast are on the same Wi-fi network.

2) From the Device Menu, tap the button that says "CHROMECAST."

3) There should be a button with the name of your Chromecast. Tapping it will connect the game!

Don't see your Chromecast?
1) Please double check that your iOS device and your Chromecast are on the same Wi-fi network.

2) Make sure your phone is NOT on Airplane mode.

3) Try quitting and re-opening the app.

4) If problems persist, there may be issues with the way your Chromecast was set up.
Can I connect the game to my Smart TV?
NOTE: Our game does not support Chromecast or Smart TVs on Android devices.

Some Smart TV's are compatible with our game, but unfortunately some are not! To find out if your Smart TV is compatible:

1) Download and open Emoji Charades on an iOS device.

2) Make sure that device is connected to the same Wi-fi network as your Smart TV.

3) Make sure your Smart TV is Chromecast-enabled and turned on.

Both devices are connected to the internet but our games won't connect!
Please try force quitting the app and relaunching it! (Double click the home button to show your backgrounded apps, swipe up on the Emoji Charades app till it disappears, press the home button again to return to the home screen, and then re-launch Emoji Charades.)

If that doesn't work, double check that you're entering the 5-letter code correctly.If problems persist, contact us for further support.
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(323) 553-3953
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